IT Customer Service (US Citizen) – Alpharetta, GA – 4391

Altimeter Solutions
    March 24, 2021
    Alpharetta, GA
    Job Type


    Job Description:

    • Coordinates, diagnoses and troubleshoots incoming end user requests.
    • Provides technical support services to end users either local or remote with problems or issues related to information technology services including but not limited to: applications, workstations, conference rooms, collaboration services, and network services.
    • Provides timely resolution of problems or escalation on behalf of end users to appropriate next level of technical support personnel in alignment with established service level agreements (SLAs).
    • Provides case status updates to management and end users.
    • Supports and maintains effective relationships with end users.
    • Maintains and updates records in tracking databases within established SLAs.
    • Alerts management to emerging trends in incidents, problems, or issues.Fully proficient support individual contributor.
    • Works under limited supervision.
    • May be a resource to other employees in areas of expertise.
    • Assignments are moderately difficult requiring some judgment.
    • Communicates with contacts typically within and outside the department on matters that involve obtaining or providing information requiring explanation or interpretation to understand and reach agreement.

    Education & Experience

    • Requires a High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience. Prefer Bachelor’s degree but not required.
    • Excellent problem-solving skills
    • 3 years Windows 10 experience
    • Excellent listening skills and speak clearly & concisely
    • Good communications skills
    • Customer service oriented
    • Team player
    • Ability to work with minimal supervision
    • A+ certification a plus
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