IP Network Operations Specialist (Public Trust) – Melbourne, FL – 4305

Altimeter Solutions
    Published
    February 20, 2021
    Location
    Melbourne, FL
    Category
    Job Type

    Description

    Job Description:

    • Provide technical support for large private communications network. Handle first line of support for customer and field calls into an operations center.
    • Log calls and perform preliminary investigations into reported network issues.
    • Create trouble tickets and initiate workflow for problem resolution.
    • Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
    • Employs various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF.
    • Interprets equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration.
    • Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
    • This position is part of a 24x7 network control environment. Shift and workday flexibility is required.
    • CCNA Certification or must obtain within 3 months of start date.

    Qualifications:

    • Bachelor’s degree in Telecommunications, Engineering, Networking, Information Technology or related field with (2 to 4) years of prior related experience or 2 years post-Secondary/ Associate’s Degree with a minimum of (6) years of prior related experience.
    • (2) Years Telecommunications Network Troubleshooting experience.
    • Must be able to obtain Public Trust

     

    Preferred Additional Skills:

    • Layer 1 Troubleshooting experience.
    • Previous experience in telecommunication call centers and ability to work in a fast-paced environment.
    • Prior experience required in maintaining high service levels in a demanding customer support services environment.
    • Physical layer and routed technologies experience.
    • Experience with Network Management systems and tools.

    Experience in remote maintenance and repair of the CISCO network equipment

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